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Foreword - Business relations between Roadrun srl and customers are governed exclusively by the following general conditions of sale, to the exclusion of any other agreement, unless agreed in writing; placing an order online also implies full acceptance of the following conditions.
1-Payments - The goods supplied by Roadrun srl, shall only be paid for according to the agreements agreed with the salesmen appointed by the company itself. The legal representative of the Customer expressly and irrevocably acts as guarantor of the Customer, in favour of Roadrun, to the effects and for the exact fulfilment of all obligations assumed by the Customer and deriving from the Customer´s commercial relationship with Roadrun. The legal representative of the Customer undertakes as of now, in the event of non-fulfilment by the Customer, to pay what is owed by the Customer to Roadrun upon Roadrun's simple written request, being excluded, for the legal representative, the possibility of raising exceptions connected to the Customer's commercial relationship with Roadrun or otherwise. Roadrun srl reserves, at its sole discretion, the right not to proceed with the shipment of goods, even after accepting the order, to those customers who are "out of credit", or with "outstanding" or in "dispute".
2-Responsibility - Roadrun srl is not responsible for any damage or loss, direct and/or indirect, deriving from the sale of goods and services offered in the catalogue published on the website www.roadrun.bike, even for delayed and/or non-delivery of the product, nor for the correspondence of the goods to the specifications published on the website, nor for any other fact not directly attributable to Roadrun srl.
3-Technical Information - The technical information is taken from the information published by the manufacturers of the goods included in our catalogue. Roadrun srl, therefore, reserves the right to modify/adapt the technical and dimensional information of the products in the catalogue, according to what will be communicated by the manufacturers, even without any prior notice.
4-Orders - Orders are accepted exclusively via our B2B, in written form by e-mail, via our agents or directly to the Roadrun srl office.
5-Prices - All prices are exclusive of VAT. Prices to the public incl. VAT. Prices are subject to unchallengeable changes during the season due to changing conditions not attributable to Roadrun Srl.
6-Product Availability - In the product catalogue published on www.rrbike.it, the availability of products is displayed in the 'availability' area. Availability is updated in real time and may be subject to change. The order confirmation received only notifies the receipt of the request, but is not binding on the actual availability of the goods. For requests of shipping times please refer to ordini@roadrun.bike. Roadrun srl does not guarantee the certainty of assignment of the ordered goods.
7-Shipping and Delivery - Shipments, unless otherwise agreed, will be made by carriers defined by Roadrun srl. In case of theft/loss Roadrun srl undertakes to send a new product and, where the same should be unavailable and/or out of stock, will propose a different product, but with equivalent characteristics. The customer is required to make himself available in order to avoid any additional charges for non-delivery by the express courier.
8-Risk and Ownership - Upon delivery of the goods, the customer must verify the integrity of the packages (if not intact he must accept the goods by signing to the courier "subject to specific reservation", otherwise Roadrun srl will not respond to the damage) and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In case of discrepancies, the same must be reported immediately or at the latest within 24 hours of receipt of the goods by email or registered letter with advice of receipt to Roadrun srl and to the reference salesman. Any hidden anomalies shall be reported in writing by email or registered letter. Any report after the aforementioned terms shall not be taken into consideration. The validity of this clause shall be calculated on the basis of the documents provided directly by the courier. For each declaration, the customer assumes full responsibility for what is declared.
10-Right of cancellation of orders - Once the order has been placed, it will be considered as confirmed and no cancellation of the order can be requested.
11-General Terms and Conditions for Warranty Handling - The return of goods to Roadrun srl, shall be requested in writing, stating the reasons for the request itself, citing the references of the invoice and/or the DDT and shall be expressly authorised in writing through an email that shall be printed and attached. The goods to be returned must be in perfect condition, in their original packaging and sent carriage paid to our warehouse, quoting the invoice reference on the document. Roadrun srl, after checking the integrity of the goods, will retain 15% of the value and issue a credit note.
12-Complaints - Any shipping errors or missing material must be reported, in writing, in accordance with the procedures and deadlines set out in section 8.
13-Guarantees - The purchase of material from Roadrun srl, implies full acceptance of the warranty conditions provided by the manufacturer, which may be independent from the will of Roadrun srl itself. The customer, therefore, is aware that the goods purchased will be guaranteed by the manufacturer and under the conditions provided by the same and automatically accepted.
14-Treatment of Personal Data - Pursuant to Law no. 675 of 31.12.1996, the customer acknowledges that the "personal data" communicated and/or exchanged, even during the pre-contractual information phase, will be processed pursuant to, for the effects and with the purposes referred to in Article 12, paragraph 1, letters b), c), d) and f) of Law no. 675/96 and subsequent amendments and additions. It is also understood that the customer expressly consents to the transfer of "personal data" pursuant to and for the purposes of Art. 28 paragraph 4 letter a) of Law no. 675/96 and, in any case, to their communication and dissemination pursuant to and for the purposes of Art. 20 paragraph 1 letter a) of that law.
15-Disputes - The relationship is governed by and shall be construed in accordance with Italian law. Any disputes arising from the orders shall be settled by the Court of Bolzano.
16-Conditions - The conditions contained in this document may be changed without prior notice.
